PROFESSIONAL SERVICES

• Strong reputation where we have been recommended to other clients in the industry and working alongside clients who are also peers.

• We provide true 24x7x365 service support.

• No on-call shifts, no outsourcing.

• Onsite resources to any site, around the world.

• The London-centric hospitality sub-climate is diverse, with varying sizes and styles, each bringing different challenges and business objectives.

• CMS have vast experience in this area servicing a variety of different business structures.

PCI Compliance is often challenging in an industry with a range of solutions supporting the guest journey - we have an experienced team who are used to tackling these security challenges for a variety of hospitality and leisure clients.

• We have found that in this space, clients are pushed to be as competitive as possible. Paired with an expensive workforce - it's critical to have an IT partner who can develop an IT Strategy Roadmap to ensure IT is helping drive the business forward (not just keeping the lights on).

• CMS have engineers located throughout the UK providing onsite nationwide support from Portsmouth and Bournemouth through to cities such as Aberdeen.

• E.g. engineers located in: Glasgow, Edinburgh, Newcastle, Manchester, Birmingham, Bristol, London, etc.

With over 25-plus years of experience working with the hospitality sector, we have a wealth of experience with all third-party vendor types and their interfacing - from your more traditional vendors such as Opera to the emerging cloud-led vendors. Not just triage, but TRUE 3rd party management, giving staff a single point of contact.

CMS has long-standing hospitality customers going back as far as 1995, to more recent onboarding within the last couple of years.

This shows our wealth of experience in the market, and our ability to maintain service levels.