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CONTINUED GROWTH: SURPASSED 2016’S +43% BY AUG 2017

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FIRST TIME FIX ON IT SUPPORT CALLS NOW EVEN BETTER!

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25 YEARS IN BUSINESS FOR CMS GROUP!

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New clients experience improved Support moving to CMS Group

-91.4% calls answered -89% 1st contact resolution
-3:37min avg. handling time
-Only 6% of calls require Field escalation

Nationwide IT Support, Projects and Cloud Services. Founded in 1990.

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IT Support Services

Flexible levels of support. Remote & Onsite, Nationwide, 24*7*365.

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IT Projects

Developing an IT Strategy, Architecting, Supplying & Installing solutions.

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Cloud

Offload the expense & complexity of maintaining your own infrastructure.

“We're confident we made the right choice with CMS.
CMS is easily approachable, customer focused and the right partner for our business to move forward.
It is important to make sure we understand and are happy with the contract we sign and CMS was
a real partner from the beginning. Our requests have always been taken seriously and changes have
been made amazingly quickly. We also contacted some of CMS' clients and they were happy to
recommend you, which gave us even more confidence."

Balazs Simon – IT Manager, London School of English

“I thought I should drop you a line to say how impressed I am with the team of engineers that
are assisting us with the roll out … without a shadow of a doubt, had we engaged ‘standard’ engineers
we would have struggled to complete this project within the time constraints put
upon us … As a company you have obviously decided that recruitment based on a ‘can do’ attitude is
as important as the IT skills of a particular engineer and for this you should be commended”

David Kelly – IT Director, QHotels

"I decided that CMS Group would best suit our company after meeting three potential IT Support companies.
This was mainly due to Oliver’s knowledge and his ability to listen to our company IT support needs
and confirm that he was able to ensure all requests could be dealt with by CMS and in a
professional manner. I have on many occasions called CMS for help and guidance in the short time
that we have been customers and been more than happy with their immediate attention and resolution."

Sue Preugschat – Birtwells & Co (2015)

“Just a short note to thank Andrew S and the team for a smooth and professional installation. In my
opinion, it has gone better than we could have expected for what was a large and complex project.
This reflects the professionalism and pre-planning/testing conducted by the CMS Team.”

Andrew McLaughlan – FD, Emerson & Renwick

“We’ve been working with CMS Group for over 3 years now. We initially started out by asking them to provide
an ‘Annual Leave Cover’ contract which they gladly did. This has since escalated into a
‘3rd Line System Support’ contract, a ‘Cisco Switch Breakdown & configuration’ support contract,
and an ‘Out of Hours’ support contract. We have an excellent working relationship with the
CMS Group staff who offer a personal touch and take full ownership of our problems to their resolution.”

Mark Rice – IT Manager, Global Renewables

“I would also like to thank Carl who contacted me en-route to his workplace yesterday to discuss our
IT issues with the aim of resolving them sooner rather than later. He worked tirelessly with myself, HP
and with VMware direct throughout the day and even later on in the evening to secure a fix at the
earliest convenience. He then supported me today when HP replaced the faulty SAS drives and
connectivity to some of our data was lost again. Finally, he suggested a longer term resolution
by increasing the storage on our more modern HP MSA server which I fully supported, a recommendation
which has since been agreed by my management team.”

Mark Rice – IT Manager, Global Renewables

“IT is an enabling tool that allows us run our business as efficiently as possible. By switching to the
CMS Cloud Service we've side stepped many of the day-to-day hardware and software management issues
that don’t add any real value to the business. Instead we've got a dynamic and flexible IT infrastructure
that is both resilient and more suited to the demands of a rapidly growing Trumeter Technologies.”

John Smith – CEO, Trumeter Technologies

“The primary remit for CMS was to release key Emerson & Renwick personnel from
daily fire-fighting of IT issues. This has been achieved due to the quality and accessibility of
the CMS remote service desk.”

Andrew McLaughlan – FD, Emerson & Renwick

"CMS are specialists in their field which makes it easier to work with them.
They also understand what we are trying to do and take away the support issues, enabling us to
concentrate on the big picture of ensuring the IT is adding real value to the business."

Joanne Stanford – (ex)IT Director, DeVere Group

“The move to the CMS data centre went very well. It solved the hardware refresh problem and has enabled
us to relocate at will without disrupting IT services to our UK, US and Malaysian businesses.
Interestingly, because of the time difference, CMS also provides Malaysia with 24*7*365 support.”

Ivor Stones – (ex)IT Manager, Trumeter Technologies

“Having realised our IT System was no longer fit for purpose as our Business grew, we spoke to several Companies
about replacing it. We were sufficiently impressed with the CMS Group to place our order with them.
The work was carried out at the agreed time and within the agreed time framework which was vital to our
ongoing business. All work was carried out in a professional manner and we are more than happy to recommend
CMS Group to anyone looking to upgrade or replace their IT Systems.”

Jeremy Kirk – MD, Kirk Scaffolding

“CMS delivered a proposal covering all these requirements, both from a commercial and timeline
perspective. The project was delivered on time within challenging time constraints; whilst there were
challenges along the way, CMS dealt with these and went beyond their remit, demonstrating a true ownership
of the project.”

Dan Morley – Head of IT Infrastructure and Service Delivery, Village Hotels and KSL Resorts

"CMS have continued to offer the support Birtwell & Co Ltd need in many respects. I can speak
directly to the support team and ask for help in my not so technical manner. They will listen and offer
a solution or will often visit to work out the solution if necessary. Our company has developed a good friendly
working relationship with CMS and I am grateful we can work together in this way and
depend on CMS in our hour of need."

Sue Preugschat – Birtwells & Co (2017)

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