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New clients have experienced vast improvements on their
Support Service Levels after moving to CMS Group.

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> 92.5% of calls answered in under 2mins.
> 75% first contact resolution via Service Desk.
> 3:05min avg. call handling time.
> Only 6% of calls require Field Support escalation.
> 99% customer support satisfaction for 5yrs running.

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Contract Success with Kirk Scaffolding!

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CMS Group Lands

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Contract Success with Z Hotels!

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CMS Group Lands

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Contract Success with QHotels!

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CMS Group Lands

VDI Webinar

CMS Webinar - VDI Comparison:

Citrix, Microsoft, VMWare or Redhat?

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Webinars

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8 Great

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IT Infrastructure?

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Welcome to CMS Group – an independent IT provider managing IT Infrastructure, Support Services, Projects and Cloud Services.

support

IT Support Services

CMS offer a complete wraparound of your support managing all your business needs. 1st 2nd, field and 3rd line proactive support.

cloud

CMS Pro-Cloud

This enables the majority of your technology to be maintained under the expert supervision of CMS Group, leaving you with carefree utilisation.

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IT Infrastructure

CMS works with its customers to create a detailed strategy to ensure that the businesses IT and objectives are aligned.

mps

CMS Managed Print Services

(MPS) combine consulting, hardware, software implementation and workflow management in order to lower printing and document costs.

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"CMS are specialists in their field which makes it easier to work with them.
They also understand what we are trying to do and take away the support issues, enabling us to
concentrate on the big picture of ensuring the IT is adding real value to the business."

Joanne Stanford – IT Director, DeVere Group

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