A nationwide provider of IT Support Services, Projects, Infrastructure, and Cloud Services established in 1990.
43% GROWTH ON ANNUAL IT SUPPORT CONTRACTS IN 2016!
FIRST TIME FIX ON IT SUPPORT CALLS NOW EVEN BETTER!
25 YEARS IN BUSINESS FOR CMS GROUP!
Contract Success with QHotels!
CMS Group Lands
New clients have experienced vast improvements on their
Support Service Levels after moving to CMS Group.
> 91.4% of calls answered in under 2mins.
> 89% first contact resolution via Service Desk.
> 3:37min avg. call handling time.
> Only 6% of calls require Field Support escalation.
> 99% customer support satisfaction for 5yrs running.